Returns & refunds

Your return window

Request a return within 60 calendar days of the carrier delivery scan. You pay change-of-mind return postage. We cover return postage for damaged, faulty or incorrect items. There is no restocking fee.

Start by email

Email support@alfrescolighting.com with your order reference, the item and your reason for returning it. We will provide authorization and the correct return address. Send the parcel within 14 calendar days of authorization. Keep proof of posting and tracking.

The business address below is for correspondence. Do not send returns there unless your authorization specifically instructs you to do so.

Condition and contents

Change-of-mind returns must be in original condition, unwashed and unaltered, with supplied tags and components. Original packaging is welcome but not required. Pack the item securely.

Used or altered items and missing components can make a change-of-mind return ineligible. Gift cards and items clearly marked final sale at purchase are excluded from change-of-mind returns. These exclusions do not remove rights for faulty, damaged or incorrect goods.

If something is wrong

Report damage or an incorrect item within 14 days of delivery, with photographs where possible. Contact us even if you cannot provide photographs. This reporting period does not limit rights that apply to a defect discovered later.

We cover necessary return postage for a faulty, damaged or incorrect item and offer a replacement or full refund. Ordinary unused-condition requirements do not prevent a claim for a defect found through reasonable use.

Refund amounts and timing

For a change of mind, we refund the accepted returned items and refundable item tax. Original shipping of $5.99 is not refunded. You arrange and pay return postage; we do not provide a prepaid label for change-of-mind returns.

We usually inspect received returns within 2 business days and issue approved refunds to the original payment method. Your bank may take up to 8 additional business days to post the money. Contact us if it has not appeared after that period.

If inspection finds an eligibility issue, we explain it and discuss the next step before arranging any further shipment or charge.

Changes before dispatch

Email promptly if you need to cancel or change an item. If dispatch can still be stopped, we cancel and refund the affected purchase. After dispatch, follow the return process. Ask us about replacement availability before placing another order.