Alfresco Lighting
Frequently asked questions
Practical answers about the collection, the available service and the information to check on an item page. Product availability and the checkout page determine whether an order can currently be placed.
Can I order now?
Availability is shown on each product page, and a working checkout must show the final payable total before you authorize payment. Some items may be unavailable even while others can be ordered.
How should I check size and contents?
Use the selected option and listed measurements, not an image alone. If a measurement important to your decision is absent, do not assume it from a photograph. Packaging size and assembled size can differ.
What comes with the selected item?
Only the item and components expressly included for the selected option are offered. Background furniture, containers, plants and display accessories are separate unless the listing says otherwise.
How long will delivery take?
Handling: 1–2 business days. Transit after dispatch: 3–6 business days. Total estimated delivery: 4–8 business days. Standard delivery costs $5.99 USD.
Compare the item and any stated packaged dimensions with the space available. Product photographs do not establish parcel size, parcel count or a delivery service such as assembly or installation.
What if I need to return something?
Request a return within 60 calendar days of delivery. We do not charge a restocking fee. You pay return postage for a change of mind. We cover return postage for an incorrect, damaged or defective item.
Retain packaging, instructions and included parts while checking the item. Describe a missing or incorrect component separately from a change of mind; the circumstances can affect the appropriate remedy.
Are the prices and product details final?
Check the selected option, item page and final checkout total together. Do not assume a different set or delivery service is included because it appears in a scene photograph.
How should I use and care for the item?
Follow the item’s stated instructions. A material name alone does not establish dishwasher, washing-machine, outdoor or food-contact suitability.
Where can I ask a question or track an order?
Identify the product and selected option, then say which measurement, material or included part you want to clarify.
Use the current Contact page for support. If order access is enabled, the Track order route uses the checkout email and order reference to help you reach the correct record; a carrier label is not the same as dispatch.
Customer service
Email support@alfrescolighting.com.
Support hours: Monday through Friday, 8:00am to 5:00pm Eastern Time.
The seller identified for Alfresco Lighting is Alfresco Lighting.
Business correspondence: 125 Maiden Ln, Floor 7, New York, NY 10038, United States. Use this address only for its stated purpose; it is not a return destination unless the return instructions expressly say so.