Privacy policy

Who handles your information

Alfresco Lighting operates this website. Use the contact block below for privacy questions or requests. This notice explains the information involved in browsing and contacting us.

Technical information when you visit

Cloudflare hosts and delivers the website and helps protect it. Page requests can include your IP address, browser details, request time, requested URL and security or error information. These records support delivery, troubleshooting and protection against misuse.

Your bag and messages

The website keeps bag and preference information in browser storage. Product search filters the displayed collection. You can clear saved browser data through your browser settings.

If you email us, we receive your address, message and attachments. We use them to answer questions, manage requested changes and keep the related correspondence. Avoid sending passwords, full payment-card details or unnecessary sensitive information.

Purchase information

When you use an available purchase service, order details can include contact information, delivery address, items and payment status. The payment service handles payment credentials. Payment options and the payable total are presented before you authorize payment.

We use order information to handle purchases, delivery, refunds and support, and to meet applicable recordkeeping duties. A browsing visit alone does not create an order.

Sharing and service providers

Cloudflare processes technical information for hosting, delivery and security. Information sent through email also passes through the email services involved in delivery. For an order, necessary details are shared with the payment and delivery providers handling that transaction.

We may disclose information where law requires it or to investigate misuse and protect legal rights. If the business transfers ownership, relevant records may transfer subject to applicable privacy duties.

Cookies and advertising

Google Analytics is optional and starts only after the visitor accepts optional measurement. Google receives the store ID and domain plus device, network and shopping-interaction information; customer names, email addresses, delivery addresses and payment details are excluded. Google advertising measurement remains separate. Browser storage used for the bag and preferences is separate from optional measurement. The Cookies page explains browser controls.

Do Not Track and Global Privacy Control are browser signals. We do not claim a dedicated signal handler on this site. Contact us about a privacy choice or request; disabled advertising does not depend on enabling a signal.

Retention

We keep information for the purpose it was collected, including support, security and any applicable recordkeeping duties. Retention depends on the record and purpose. Ask us about a particular record using the contact details below.

You can remove local bag and preference data in your browser. Deleting browser data does not delete correspondence or records held by a service provider.

Your choices and requests

Depending on your location and applicable law, you may have rights to access, correct or delete personal information, obtain a copy or object to certain uses. Email us to exercise a right or ask which rights apply. We may need proportionate information to verify your request.

Where applicable, you can use an authorized agent or appeal a denied request. We explain the reason for a restriction and any available next step. We do not discriminate for exercising applicable privacy rights.

Children and security

The store is not directed at children under 16. If you believe a child has sent personal information, contact us to request review and deletion where appropriate.

We use the protections available through our hosting and service arrangements. No transmission or storage system is risk free. Do not send sensitive credentials through ordinary email.

Changes to this notice

The effective date identifies this version. Material changes will be communicated through the website or another appropriate channel. Any consent required by law will be requested before the relevant new use.