Refund policy

Our 30 night at home trial

Live with your lighting for up to 30 nights. If it is not right for your space, you can return most items within 30 days of delivery for a refund, subject to the conditions below. We want you to be happy, and we also need returns to be fair to us, so please read this in full.

Condition of returned items

To be eligible for a refund, items must be returned:

• Unused and undamaged, in fully resellable condition;
• With all original packaging, inserts, remotes, fixings, and accessories included;
• With any protective film, tags, or seals intact.

Items returned incomplete, used, installed, damaged by the customer, or without original packaging may be refused, or refunded in part to reflect the loss in value. We inspect every return before issuing a refund.

Items that cannot be returned

• Products that have been installed, mounted, hard-wired, cut to length, or otherwise altered (for example LED strip or rope light trimmed to size);
• Items returned more than 30 days after delivery;
• Products showing signs of use, weather exposure, or wear;
• Clearance or final-sale items, where marked;
• Gift cards.

For hygiene, safety, and electrical-integrity reasons, opened electrical goods that have been powered on and used beyond a reasonable inspection are treated as used.

How to start a return

Email support@lumoralit.com with your order number within 30 days of delivery and wait for return authorisation and instructions before sending anything back. Returns sent without authorisation, or to any address other than the one we provide, may not be processed or refunded.

Return shipping

Unless the item is faulty or arrived damaged, the customer is responsible for return shipping costs, and we recommend a tracked, insured service. We are not responsible for returns lost or damaged in transit to us. Original shipping charges are non-refundable.

Refunds

Once your return is received and has passed inspection, we issue your refund to the original payment method, less any deductions described above, within 5 to 10 business days. We will email you when it is done. Depending on your bank or card issuer, it may take additional time to appear.

Faulty or damaged items

If your item arrives faulty or damaged, contact us within 30 days of delivery with your order number and clear photos. Where a fault is confirmed, we will replace the item or refund it in full, including any reasonable return shipping cost. Please keep the item and packaging until the claim is resolved.

Cancellations

You can cancel or change an order within 12 hours of placing it, provided it has not yet been processed for shipping. Email us as soon as possible; once an order has shipped it falls under the returns terms above.

Right to refuse

We reserve the right to refuse a return or to adjust a refund where these conditions are not met, or where we reasonably believe the return policy is being misused. This policy does not affect any statutory rights that apply to you.