Questions, answered straight.

We process orders in 1 to 2 business days, and delivery is 5 to 9 business days after that, with free tracked shipping. You get a tracking link the moment your order leaves us.

Shipping is free and tracked on qualifying orders. Your cart shows the threshold and any shipping before you pay.

Live with your lights for up to 30 nights. If they are not right, start a return within that window and we cover the return shipping.

Returns are accepted within 30 days of delivery. Once we receive the item, refunds are issued within 5 to 10 business days to your original payment method.

Yes, within 12 hours of ordering, as long as it has not shipped. Email us and we will sort it.

If tracking has not updated or your order has not arrived within 15 business days, contact us and we will chase it or send a replacement.

Our outdoor lines are IP65 rated or higher, built for permanent outdoor use. Each product page lists its exact rating. Indoor-only items are labelled as such.

Warm white (around 2200 to 2700K) is cosy and flattering, best for patios, gardens and bedrooms. Cool white is brighter and crisper, better for security and pathways. Many products let you choose, and the product page has a live colour-temperature preview.

Most of our string and fairy lights are connectable end to end from a single outlet. The product page states the maximum you can safely link.

Our electrical products carry the appropriate safety marks for their market and ship with the correct plug. Care and safety details are on every product page.

Email support@alfrescolighting.com and we reply within one business day. Full contact details are on our contact page.